Switch on hybrid and post-pay services.
VNOnDemand can introduce, replace or interoperate with your existing pre-paid and/or OCS platform so you can realise hybrid digital services.
Without autonomy from traditional MVNE platforms or incumbent BSS platforms, many MVNOs are unable to disrupt in a saturated B2C market, connect the unconnected or enter the growing B2B/IoT market.
Trying to innovate whilst running your own BSS stack is often cost prohibitive and resource intensive.
VNOnDemand is a BSS-as-a-Service specifically configured to provide fixed and mobile VNO/Es and brand entrants the freedom they need to deliver profitable services. Using a pay-as-you-grow model, we flexibly manage monetisation, assurance and data-driven engagement, minimising new expenditure and skills.
Many MVNOs lack the critical information they need to help steer their businesses.
We provide business critical analytics for less than the cost of a data scientist, and you don’t have to pay for licenses or infrastructure. Our analytics can be up and running within hours, using data from your existing BSS platform.
Launched in 2015, iD Mobile has grown rapidly, contracting 335,000 subscribers in its first 15 months, and 700,000 in less than 24 months. iD Mobile is built on an integrated end-to-end digital platform, powered by MDS Global’s VNOnDemand, which offers:
We offer service flexibility to suit your current business drivers, which may lie across a number of dimensions:
All customer and stakeholder processes, from order management and service change to enquiry and termination, can be done via digital channels.
The on-demand era expects seamless, barrier-free interactions, complete personalisation, and the comfort that goes with absolute control. We enable these experiences. Digital engagement saves customer service costs and accelerates orders.
Reduce dependency on IT and BSS skills. We look after every aspect of revenue assurance, business change and digital engagement. We work closely with your partners and IT eco-system to ensure end-to-end assurance.
DevOps is a key feature of our offering. This means you have exceptional business agility and flexibility within a pay-as-you-grow and SLA model.
Our services are based on a comprehensive BSS portfolio that can flexibly integrate into your existing eco-system. We can also introduce and manage OSS and core network components to serve as a full (M)VNO stack.
In addition to our critical analytics, our advanced analytics and steering services provide business units and channels, such as resellers, the knowledge they need to:
Give all customers the same experience and controls. Let them build their own services. Smartly and selectively discriminate with personalised payment models, contextualised channels and service options.
Our service incorporates full revenue assurance and real-time control for post-paid and pre-paid service convergence.
Deliver services based on fixed, mobile, LPWN, cloud and OTT partner services to provide convergent services to retail, business and IoT users alike.
BT, O2 and UK Post Office are examples of operators using the same platform for fixed line, mobile and IoT services across B2C, B2B and B2B2X segments.
Improve customer engagement with personalised service notifications and marketing. Using analytics and a dynamic engagement engine we can automate customer offers, notifications and care using their contextual behaviour, which reduces churn, efficiently upsells and delivers delight.
SME/SOHO and IoT (B2B2X) are significant growth areas in B2B. Incorporate business services (eg. cloud storage, Office 365, PBX and VPN), home services (eg. security, shared family plans and multimedia) or monetising the Internet of Things into your market ambitions.
Metro is a deployment approach designed to deliver our solutions faster and at low cost, using convention over configuration principles. It delivers all the features and use cases of our flagship BSS product, Cloud Monetisation Platform, and OSS/CRM modules, using standardised interfaces and best practice processes that are tried and tested for today’s market.
Metro also enables you to move towards our Global version – our solution fully tailored to your ecosystem and business practices as they grow, through additional configuration and solution options.
MVNOs are empowered to provide a seamless customer experience across all digital touchpoints, whilst automated end-to-end processes drive down operational costs and resource. View the VNOnDemand Product Tour to visualise:
Historically, MVNOs have targeted the consumer market almost exclusively, but if they continue with this approach, they will start to see their profit margins decrease. However, the characteristics that make MVNOs successful in the B2C market could be more profitably focused on the enterprise world.
There are two universal truths in today’s telecoms markets – competition drives down prices, and customers want more for less. This demands a strategic approach to customer relationship management, which centres on adopting the Seven Rules of Customer Engagement.
Already established in Malaysia and Singapore, MVNO redONE plans to expand into Thailand, Vietnam, Indonesia and the Philippines. redONE selected MDS Global’s VNOnDemand BSS-as-a-Service solution to support their ambitious expansion plans.
MDS Global were awarded the ‘Best Solution Provider’ award at the MVNOs World Congress 2020 Awards Ceremony, with its innovative and digitally focused VNOnDemand solution, which supports MVNOs like iD Mobile, redONE and MVNEs such as VADSA.
Joined by VADSA, MDS Global delivered a webinar at the MVNOs Latin America Digital Symposium 2020, advising MVNOs how to develop the customer interface to differentiate and thrive in the Latin American market. Watch the on-demand webinar and Q&A session here.
VADSA leverage MDS Global’s VNOnDemand solution to provide a one-stop shop for new MVNOs and brand entrants to launch into the Mexican market. The solution provides the flexibility MVNOs need to differentiate their offers in a highly competitive market.