Home » VNOnDemand Product Tour
Customer Sign Ups
MDS Global’s VNOnDemand solution enables customers to sign up to new services at home, on the go, or with the support of a sales agent online or in-store.
The automated end-to-end sales process dramatically reduces operational costs and resource, and quickly creates and provisions customers with their selected services.
Watch the first video in our Product Tour series to understand the full customer onboarding journey.
In-Life Customer Care
MDS Global’s VNOnDemand solution ensures that customers experience a consistent level of service across all touchpoints, whether that’s via a self-serve app, where customers can manage their own services and subscriptions, or with customer service representatives who provide personalised support for all types of customer queries.
With VNOnDemand, operators can leverage the ability to provide right-first-time customer care and ensure customer centricity is at the heart of their operations.
Watch the second video in our Product Tour series to discover VNOnDemand’s in-life customer care capabilities.
New Propositions, Sales and Growth
With MDS Global’s VNOnDemand solution, MVNOs are empowered to create compelling new service packages through an intuitive catalogue portal that supports both the consumer and enterprise markets. This ensures the fast creation and timely launch of competitive new propositions which include telco and non-telco services, promotions, and usage bundles.
With pre-integrated APIs, the catalogue portal is visible to the end customer through a self-serve app and to sales agents through an agent portal. When configured, both the app and portal can intuitively offer appropriate products and services to users, helping to attract new customers and to upsell and cross-sell to the existing base.
Watch the third video in our Product Tour series to understand VNOnDemand’s propositions, sales, and growth capabilities.
The B2B Opportunity for MVNOs
Historically, MVNOs have targeted the consumer market almost exclusively, but if they continue with this approach, they will start to see their profit margins decrease. However, the characteristics that make MVNOs successful in the B2C market could be more profitably focused on the enterprise world.
RedONE Case Study
Already established in Malaysia and Singapore, MVNO redONE plans to expand into Thailand, Vietnam, Indonesia and the Philippines. redONE selected MDS Global’s VNOnDemand BSS-as-a-Service solution to support their ambitious expansion plans.
Building Customer Lifetime Value
There are two universal truths in today’s telecoms markets – competition drives down prices, and customers want more for less. This demands a strategic approach to customer relationship management, which centres on adopting the Seven Rules of Customer Engagement.