Service Excellence

At MDS Global, we support customers to enable them to comply with the latest regulations for service excellence. We are committed to protecting and respecting your privacy and ensuring our processes meet data protection legislation. We have achieved certification and recognition with the industry’s leading bodies, including ISO 27001 (Information Security Management), ISO 22301 (Business Continuity) and ISO 9001 (Quality).

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ISO Standards

ISO 9001:2015 – This standard is by far the world’s most established quality framework and sets the benchmark, not only for Quality Management Systems, but management systems in general. All of our business and operational processes are developed and implemented to comply with this standard to help meet your strategic business needs and ensure we deliver real operational advantages.

ISO/IEC 27001:2013 – This standard defines the framework for a comprehensive Information Security Management System. This enables us to manage the security of assets, such as, financial information, intellectual property, employee details and information entrusted by third-parties.

ISO 22301:2019 – Our business operations and supporting functions are certified against this standard. ISO 22301 defines the framework for setting up and managing an effective Business Continuity Management System, ensuring we implement an immediate response to any event that may lead to business disruption.


Information Technology Infrastructure Library (ITIL)

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, ITIL gives guidance on the provision of quality IT services, and on the requirements needed to support IT. ITIL embodies best practices for IT Service Management

MDS Global invest in training its employees in the core practices of IT Service Management within the ITIL framework allowing for continual improvement and delivery of world class and structured service to its customers and partners. MDS Global adheres to the ITIL framework to standardise the selection, planning, delivery and support of IT services and focuses on aligning IT to provide a world class service to our customers.  It has provided an ongoing framework for us to continually asses the effectiveness of how we deliver our customer requirements and enabled us to deliver ongoing improvements.

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TM Forum

The TM Forum is an association of over 850 member companies generating US$2 trillion in revenue and serving five billion customers across 180 countries. The TM Forum drives collaboration and collective problem-solving to maximise the business success of communication and digital service providers and their ecosystem of suppliers around the world.

Today, the TM Forum is focused on supporting members as they navigate their unique digital transformation journeys, providing practical and proven assets and tools to accelerate execution and platforms to facilitate collaborative problem solving and innovation. Learn more at

MDS Global participated in the 2020 TM Forum Digital Transformation World Series catalyst programme, alongside partners BT, Orange, TIM, Incognito, Huawei and Teoco. Our 5G monetisation and network slicing catalyst won the Outstanding Ecosystem Design award.