Enterprises are underserved. They are demanding more personalised business services as cloud-based applications, M2M/IoT services and business connectivity remain critical for productivity, innovation and competitiveness.
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There is no such thing as a standard sale or proposition in your organisation. Your sales team build and configure unique customer propositions. They demand more autonomy and flexibility within the boundaries of multiple product options and sales policies.
You use resellers and partners as routes to market. They demand real-time digital controls and insight so that they can support customers and sales more quickly and consistently, and with direct end-customer controls.
In addition to existing connectivity and hardware solutions, you are growing your portfolio quickly with services from new partners, visualised networks and cloud-based solutions for heterogeneous network strategies, IoT/M2M solutions and office solutions.
5G is designed predominantly for enterprises and IoT enablement. Selling personalised service, M2M connections and network slices by business outcome, service assurance or value sharing will strain your current monetisation capabilities.
Enterprises bring complex hierarchies with structures that vary by business function, from payment control to sharing control to account governance. Making mass changes to complex accounts is high risk and high effort.
The combination of complex customer hierarchies and personalised product propositions makes full self-service (quote to manage to termination) and contextualised up-sell technically challenging, whether it is done directly or via partners.
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Designed from the ground up, B2BonDemand is a dedicated B2B BSS solution delivered as-a-service to Enterprise Service Providers.
For network operators and resellers, B2BonDemand manages the complexities in selling and supporting self-definable and framework-based services, covering connectivity (business and IoT), hardware and cloud services to SME, Large and Government Enterprises.
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Our capabilities have grown by supporting some of the most complex enterprise service providers. B2B2X is our DNA.
With large expenditures and an increasing dependency on always being connected, online cost control, group management and service access is an essential tool for all stakeholders in the enterprise. It’s also one of the largest costs to enterprise service desks. Our systems support these tools and experiences in real-time.
Giving resellers the ability to control multiple accounts efficiently and directly minimises the costs associated with servicing them, whilst also improving the end enterprise experience. Our partner portals provide personalised and definable access and insight to all your sales and reseller channels, ultimately driving both their business and yours.
To support on-demand Configure Price Quote (CPQ) engagement for enterprises, custom propositions and individual tariff negotiation, you need a rules-based product catalogue. We go even further and reduce the time-to-market and skills required to manage such rules. Our as-a-service approach configures them as ready-to-use services accessible via all defined channels, allowing you to focus on building your business model without being hindered by technology.
Break silos and automate the monetisation, assurance and steering of services from any network, partner or wholesale services domain. Having a single point of management and control enables cross-selling and up-selling of new services as part of both digital, reseller and assisted sales channels.
Definable network and data centre services can enable faster and more efficient customised services, service negotiation and business delivery. Integrate business stakeholder controls directly with SDN/NFV driven services, backed by our service assurance. Gain advantage by exploiting networks, network slices and data centres as they become platforms-as-a-service.
The way an enterprise is structured or viewed changes with respect to the service feature. For example, the billing hierarchy for cost control is different from the hierarchy that manages how services are shared, which is different from how users are notified of exceptions or service options to drive up-sell. Enterprise level workflows, tools and processes are based on managing large accounts and services in these different ways.
We have pre-integrations for salesforce.com, Microsoft Dynamics and a host of CPQ and POS systems. The same web-service enabled APIs offer integration with other preferred partners and the eco-systems that exist in both your organisation and your channel partners’ organisations.
Embedded analytics to support agile and informed decision making, with zero degradation or interpretation issues. Provides granular customer-level information covering revenue, margins, connections, churn, debt analysis and much more. Supports self-service analysis and discovery.
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Worksflows are pre-designed to manage and manipulate large, complex accounts, including bulk changes associated with framework agreements, negotiated tariffs and cost structures, to reflect your enterprise customer structures and policies. These cover the full business lifecycle across monetisation, assurance and data-driven business and customer steering.
Offer global M2M/IoT connectivity including those via wholesale and virtual network partnerships, with full connection/SIM control to enterprises.
Employee or account admin gifts, shares or grace (soft extension) quota to other employees or departments in real-time.
Using a variety of usage separation models, employees have separated accounts with control to dispute and reallocate usage.
Controlled, real-time service limitation by employee when service policies, defined by agreement, are breached, with automatic and admin driven resets.
Negotiated tariffs, packages, discounts and services, as part of a framework agreement, are automatically applied in linear and tiered formats.
Large enterprises have dedicated workflows easily accessible from within the account. Small enterprises are served with special optional picklists of non-standard workflows.
Easy rebranding of enterprise self-care and definable/CPQ controls via a rules-based service catalogue.
Settle with in-bound partners and out-bound resellers with digitised partner portals and insight.
Account admins can allocate and provision specific value-added security management and usage control profiles by employee or group.
Employees can control and access specific rights with their own self-care as part of an enterprise account, including management of notifications and alerts.
Enable enterprises to dice their usage and costs in new dimensions to manage their enterprise needs better.
Monetise IoT applications, bill-on-behalf-of IoT enterprises and settle with partners. Learn more.
MDS Global sponsored and provided the questions for the BSS/OSS section of the telecoms.com Annual Industry Survey 2019. The survey report concluded that modernising both network-facing and customer-facing support systems is a strategic imperative as well as a competitive necessity. Other key takeaways from this section of the survey are:
“MDS Global’s CMP allowed us to launch competitive bundles for the B2B and Government markets quickly. CMP has brought price changes down from 90 days to five days and has not only helped us retain our existing customer base, but also increased our competitiveness in the enterprise business sector”
Head of Business Mobile Product, Eircom Business Solutions
eir Case StudyWatch a video of John Abraham, author of the Analysys Mason Telco Technology Transformation whitepaper, talking about why enterprise is becoming an increasingly important focus for service providers.