In high-definition data and communication, enterprise markets are a growth area. They will demand more co-created, personalised and secure business services as cloud-based applications, IoT/5G services and reliable business connectivity remain critical for productivity, innovation and competitiveness.
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There is no such thing as a standard sale or proposition in your organisation. Either sales team build and configure unique customer propositions or your customers are demanding to build their own with autonomy and flexibility within the boundaries of multiple product options and sales policies.
You use resellers and partners as routes to market. They demand real-time digital controls and insight so that they can support customers and sales more quickly and consistently, and with direct end-customer controls.
In addition to existing connectivity and hardware solutions, you are growing your portfolio quickly with services from new partners, virtualised networks and cloud-based solutions for heterogeneous network services, IoT/M2M solutions and enterprise solutions.
5G is designed predominantly for enterprises and IoT enablement. Selling co-created, private and assured service to business curators will strain your current service operations and need to be automated and monetised alongside new business models.
Enterprises bring complex hierarchies with structures that vary by business function, from credit control to end-user needs to account governance. Automation and self-services has become critical to delivering better experience and reducing risk.
You need to automate the on-boarding of partner products. They need to be configured and embedded into existing and new service offers. Partners need service transparency, settlement and product controls to operate efficiently with you.
Designed from the ground up, B2BonDemand is a dedicated B2B BSS solution delivered as-a-service to Enterprise Service Providers.
For network operators and resellers, B2BonDemand manages the complexities in selling and supporting self-definable and framework-based services, covering connectivity (business and IoT), hardware and cloud services to SME, Large and Government Enterprises.
A new report, commissioned by MDS Global and written by telecoms analyst house STL Partners, outlines the quantifiable benefits that operators could achieve by digitising their BSS systems, focusing on five digital BSS use cases – real-time billing management, automated service configuration and purchasing, partner/wholesaler management, customer analytics and zero-touch end user account management.
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Our capabilities have grown by supporting some of the most complex enterprise service providers. B2B2X is our DNA.
With large expenditures and an increasing dependency on always being connected, online cost control, group management and service access is an essential tool for all stakeholders in the enterprise. It’s also one of the largest costs to enterprise service desks. Our systems support these tools and experiences in real-time. We offer to benchmark the savings made for your organisation.
Giving resellers the ability to control multiple accounts efficiently directly minimises the costs associated with servicing them, whilst also improving the end enterprise experience. Our partner portals provide personalised and definable access and insight to all your sales and reseller channels, ultimately driving both their business and yours.
A unified product catalogue offers you total control over services, price plans, packaging including allowance, discount and workflow management – within seconds. This critically supports custom propositions and individual tariff negotiations common for B2B2X services. APIs allow direct integration of the product catalogue, both as a master or slave, to other third party systems such as Configure Price Quote (CPQ) system. Our as-a-service approach can also configure them for you, so you can focus on building your business.
Definable and private networks, as enabled by new 5G and SDN driven architectures, foster new levels of service availability and characteristics for dedicated business and IoT applications. B2BonDemand enables agile service co-creation, that is simple for the B2B2X chain to order and co-manage, whilst abstracting complexity with zero-touch fulfilment, assurance and charging processes.
The way an enterprise is structured or viewed changes with respect to the service feature. For example, the billing hierarchy for cost control is different from the hierarchy that manages how services are shared, which is different from how users are notified of exceptions or service options to drive up-sell. Enterprise level workflows, tools and processes are based on managing large accounts and services in these different ways.
A services based cloud architecture, with Open APIs, enables third party integration of solutions like CPQ (configure price quote), POS (point of sale) and customer apps by vendors such as salesforce.com and Microsoft Dynamics. Our own customer facing front-end solutions are built on the same APIs. We also align with TMF Open API and ODA standards to simplify and standardise system integration.
Embedded analytics to support agile and informed decision making, with zero degradation or interpretation issues. Provides granular customer-level information covering revenue, margins, connections, churn, debt analysis and much more. Supports self-service analysis and discovery.
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Worksflows are pre-designed to manage and manipulate large, complex accounts, including bulk changes associated with framework agreements, negotiated tariffs and cost structures, to reflect your enterprise customer structures and policies. These cover the full business lifecycle across monetisation, assurance and data-driven business and customer steering.
IoT, 5G and Enterprises don’t care. They want assured connectivity and services. Break traditional silos and automate the monetisation, assurance and steering of services across any network, partner or wholesale services domain. Having a single point of management and control enables cross-selling and up-selling of new services as part of both digital, reseller and assisted sales channels.
Offer global M2M/IoT connectivity including those via wholesale and virtual network partnerships, with full connection/SIM control to enterprises.
Employee or account admin gifts, shares or grace (soft extension) quota to other employees or departments in real-time.
Using a variety of usage separation models, employees have separated accounts with control to dispute and reallocate usage.
Controlled, real-time service limitation by employee when service policies, defined by agreement, are breached, with automatic and admin driven resets.
Negotiated tariffs, packages, discounts and services, as part of a framework agreement, are automatically applied in linear and tiered formats.
Large enterprises have dedicated workflows easily accessible from within the account. Small enterprises are served with special optional picklists of non-standard workflows.
Easy rebranding of enterprise self-care and definable/CPQ controls via a rules-based service catalogue.
Settle with in-bound partners and out-bound resellers with digitised partner portals and insight.
Account admins can allocate and provision specific value-added security management and usage control profiles by employee or group.
Employees can control and access specific rights with their own self-care as part of an enterprise account, including management of notifications and alerts.
Enable enterprises to dice their usage and costs in new dimensions to manage their enterprise needs better.
Monetise IoT applications, bill-on-behalf-of IoT enterprises and settle with partners. Learn more.
MDS Global sponsored and provided the questions for the BSS/OSS section of the telecoms.com Annual Industry Survey 2019. The survey report concluded that modernising both network-facing and customer-facing support systems is a strategic imperative as well as a competitive necessity. Other key takeaways from this section of the survey are:
“MDS Global’s CMP allowed us to launch competitive bundles for the B2B and Government markets quickly. CMP has brought price changes down from 90 days to five days and has not only helped us retain our existing customer base, but also increased our competitiveness in the enterprise business sector”
Head of Business Mobile Product, Eircom Business Solutions
eir Case Study