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Assurance is a 24hr practice
With evolving fraud practices and business change, it is essential to have an agile assurance team to recover the 1-10% of revenues that is typically lost by providers.
An on-demand assurance services team
We provide a range of assurance services that can work with your existing BSS environment or as part of our BSS-as-a-Service. These services are delivered using our cloud-hosted analytics, monitoring software and/or Revenue Protection Centre. Our assurance services can address leakages through:
- Fraud and service abuse
- Failure in revenue management processes
- Service change or migration
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We offer two key assurance services containing a range of flexible options.
Fraud Alert Service
At a subscriber level, we proactively generate a comprehensive 360-degree view of customer behaviour and risk profile to discover losses to fraud and enable measures to avoid recurrence. We do this via continuous, 24-hour monitoring and alerting using a number of data records including usage, online orders, service consumption and account changes.
Our Fraud Alert Service is available as a standalone solution, which provides a comprehensive cover using rule sets, or can be integrated with your existing BSS to provide complete fraud alerting.
- Early alerting of fraudulent behaviour to prevent future losses
- Integration into usage data feeds enabling early detection of suspicious activity
- Integration to customer management and billing to enable a comprehensive view of customer behaviour and risk profile
- Alerting may be combined with workflow functionality to enable auto-barring where required
- Order monitoring to check for order irregularities and fraudulent repeat orders
- Hot and excluded subscriber identifiers to react to new threats and avoid false positives
- Discovery of hidden links between known suspect customers and the wider customer base
- Flexible rule configuration to allow customer-driven changes to rules and thresholds
Revenue Alert Service
Your business and environment are always changing. Using your existing ecosystem, our team can operate a revenue assurance service using our own assurance platforms.
We proactively reconcile data points between usage, charges, orders, bills and activations to discover risks, errors and losses in your business processes. We also track key technical application and data processes for real and potential failures as a preventative measure. We do this via a continuous 24-hour service team, who work with you through systematic reporting and direct interaction for important issues.
Our revenue assurance service can include the following:
- On-demand assurance checks, especially after network, service or IT migration
- Provisioning and order fulfilment
- Pre-paid balance validation
- Used vs billed service traffic
- Bill validation service
- Bill vs payments/AR
- Debt collection and management
- Unbilled usage and usage errors
- In-house tools, skills and experience, meaning that you don’t have to build a team
- Turn-key, fully supported by our own advanced assurance tools
- Full transparency with automated reporting and dashboard options
- Ready to run in days and weeks, depending on data readiness
- Procedures to deal with data privacy and security compliance
- Proven through some of the largest operators globally