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Assured monetisation
Our team operate your revenue management environment, including delivering product and service changes, as an end-to-end regulatory compliant assured service.
Monetisation management
Your BSS-as-a-Service environment is set-up as a zero-touch service, including process automation with third-party systems. However, service accuracy needs continuous validation, exceptions need to be handled, processes need to be changed and your environment must always be available in an ever-changing business landscape. We manage these.
We provide assurance with over 50 SLAs covering different aspects of the operation. These SLAs are tracked using analytics-driven service tools that give you operational transparency. We suggest enhancements for continued operational stability as part of our service reviews.
![Business Icons over London](https://mdsglobal.com/wp-content/uploads/2018/05/iStock-861004700-646x430.jpg)
Some of the largest operators rely on MDS Global to run their operations. Today we cover:
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Over 8 million users
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Process 10 billion transactions per year
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Serve 5,000 call centre agents
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Support $1,500 million in revenue per year
Service overview
Processes we support as standard
We serve change and manage risk
With varying degrees of frequency, your products, networks, partners, eco-system and regulatory obligations will change. Using an agile DevOps model, we efficiently deliver and propagate that change; updating processes, functions, infrastructure and interfaces. We train and retrain. We leave you to grow your business.
![Collaboration in the Office](https://mdsglobal.com/wp-content/uploads/2018/04/iStock-825151062-646x428.jpg)
Frequent examples of change
Service availability
We manage hosting, service availability, disaster recovery and regulatory compliance. Our business continuity practices cover:
- Infrastructure performance and capacity management
- System, data and operational protection and security
- Incident management and problem resolution
- High availability and geographic redundancy
![Fixed and Mobile Devices](https://mdsglobal.com/wp-content/uploads/2018/04/iStock-613788184-646x431.jpg)