SMEs are demanding more. Give them more.

95% of businesses are SMEs, yet they have been chronically underserved by network operators.

These businesses are plagued with manual processes and a lack of service transparency, but they are starting to demand more. They want access to more IT services and digital products, more personalised offers and more self-service. But that’s not all. They are demanding the same, flexible, real-time experience that they have come to expect in their consumer lives.

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The sheer volume of this market makes it extremely lucrative, and SMEs are asking for a better service. So it’s time to give these customers what they want.

Combine business services, such as Office 365, productivity tools, cloud storage and security products, with the aspects of their consumer plans that they take for granted – real-time balance control, self-managed service control, accurate, itemised billing (which matches their organisation), shared plans, fast and efficient problem resolution and, crucially, simple self-service.

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My O2 Business

How can operators better serve an SME community that is demanding more from communications?

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The solution

MDS Global’s Enterprise BSS solution, B2BonDemand, allows service providers to specifically target the Enterprise market with mobile, fixed and IoT solutions covering both telco and non-telco products. Based on our Cloud Monetisation Platform, and proven in operators such as Telefónica O2 and BT, B2BonDemand enables you to automate your processes when selling to SMEs, large Enterprises and public organisations, which are often complicated with complex accounts, multiple stakeholders and negotiated contracts.

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Why MDS Global?

MDS Global specialises and leads the market in Enterprise BSS solutions. Our platform today meets the demands of Tier 1 operators and is delivered as a SaaS product on either private or public cloud infrastructure. It comes with out-of-the-box business processes and industry best-practice, such that it can be delivered within 12 weeks in its standard form, called Metro.

Solution features and benefits

Enterprise self-care

Uniquely designed to handle the complexity of self-service in large group accounts, significantly reducing your customer services costs.

Real-time engagement

For in-the-moment Enterprise and customer spend and service management.

Complex account hierarchy management

To manage large volume accounts with personalised billing and cost-centre mirroring by department and for individual stakeholders.

Enterprise product catalogue

Designed for commercial B2B flexibility, negotiations and proposition management.

Integrated workflows and APIs

To automate business processes internally and with external solutions for end-to-end zero-touch order-to-cash and usage-to-cash management.

Operational console

So you can intuitively configure and manage the lifecycle of services and products yourself, including bulk change processes.

Convention over configuration

Unique delivery option, with best practice processes, to get you into production within 12 weeks, at low cost. Learn about our Metro approach.


For scalable and cost-effective infrastructure management.

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