Uniquely designed to handle the complexity of self-service in large group accounts, significantly reducing your customer services costs.
Home » Serving the Underserved SME Market
95% of businesses are SMEs, yet they have been chronically underserved by network operators.
These businesses are plagued with manual processes and a lack of service transparency, but they are starting to demand more. They want access to more IT services and digital products, more personalised offers and more self-service. But that’s not all. They are demanding the same, flexible, real-time experience that they have come to expect in their consumer lives.Contact us to learn more
The sheer volume of this market makes it extremely lucrative, and SMEs are asking for a better service. So it’s time to give these customers what they want.
Combine business services, such as Office 365, productivity tools, cloud storage and security products, with the aspects of their consumer plans that they take for granted – real-time balance control, self-managed service control, accurate, itemised billing (which matches their organisation), shared plans, fast and efficient problem resolution and, crucially, simple self-service.
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MDS Global’s Enterprise BSS solution, B2BonDemand, allows service providers to specifically target the Enterprise market with mobile, fixed and IoT solutions covering both telco and non-telco products. Based on our Cloud Monetisation Platform, and proven in operators such as Telefónica O2 and BT, B2BonDemand enables you to automate your processes when selling to SMEs, large Enterprises and public organisations, which are often complicated with complex accounts, multiple stakeholders and negotiated contracts.
MDS Global specialises and leads the market in Enterprise BSS solutions. Our platform today meets the demands of Tier 1 operators and is delivered as a SaaS product on either private or public cloud infrastructure. It comes with out-of-the-box business processes and industry best-practice, such that it can be delivered within 12 weeks in its standard form, called
O2 selected MDS Global’s B2BonDemand solution to help meet the increasing Enterprise demand for digital services across SME, corporate and IoT businesses.
With SME sales becoming increasingly complex, service providers have a new opportunity to sell directly to these customers with the help of CPQ (configure, price and quote) solution.
B2BonDemand is a BSS platform for service providers offering Enterprise services via direct and indirect business models. It offers best-practice processes and functionality to automate and digitise all touch points with SMEs and large Enterprises.