Enterprise customer experience

Unlike consumers, business customers have limited ability to manage their own accounts. Few operators are able to offer front-end control for enterprises as the B2B processes and requirements are perceived as being too complex to manage with a simple app operating over a legacy BSS solution.

But Enterprises are starting to demand the same level of control and flexibility that they experience every day in their consumer lives. They want to be able to set credit limits, manage services and amend tariffs accordingly. They want to receive and check usage alerts, and they want a better way of managing their users.

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Enterprise Self-Care

Give them what they want. With a B2B self-care solution, you can empower your Enterprise customers to manage their own accounts. Imagine the difference this would make to their levels of satisfaction, and your NPS. Now imagine the impact it would have on your bottom-line by automating end-to-end in-life support. Call centre costs would be reduced, as would retention costs and bad debt. Best of all, new up-sell and cross-sell opportunities would increase revenues.

Spend Analyzer App

But aren’t B2B requirements too complex to manage with an app? Don’t worry – we’ve already done the heavy lifting. Our Enterprise self-care solution is designed to support complex B2B processes, hierarchies, workflows and third-party integrations. It’s also fully configurable to meet your exact requirements. Ready to learn more?

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CMP front-end

The solution

MDS Global’s Enterprise BSS solution, B2BonDemand, allows service providers to specifically target the Enterprise market with mobile, fixed and IoT solutions covering both telco and non-telco products. Based on our Cloud Monetisation Platform, and proven in operators such as Telefónica O2 and BT, B2BonDemand enables you to automate your processes when selling to SMEs, large Enterprises and public organisations, which are often complicated with complex accounts, multiple stakeholders and negotiated contracts.

Why MDS Global?

MDS Global specialises and leads the market in Enterprise BSS solutions. Our platform today meets the demands of Tier 1 operators and is delivered as a SaaS product on either private or public cloud infrastructure. It comes with out-of-the-box business processes and industry best-practice, such that it can be delivered within 12 weeks in its standard form, called Metro.

Solution features and benefits

Enterprise self-care

Uniquely designed to handle the complexity of self-service in large group accounts, significantly reducing your customer services costs.

Real-time engagement

For in-the-moment Enterprise and customer spend and service management.

Complex account hierarchy management

To manage large volume accounts with personalised billing and cost-centre mirroring by department and for individual stakeholders.

Enterprise product catalogue

Designed for commercial B2B flexibility, negotiations and proposition management.

Integrated workflows and APIs

To automate business processes internally and with external solutions for end-to-end zero-touch order-to-cash and usage-to-cash management.

Operational console

So you can intuitively configure and manage the lifecycle of services and products yourself, including bulk change processes.

Convention over configuration

Unique delivery option, with best practice processes, to get you into production within 12 weeks, at low cost. Learn about our Metro approach.

Cloud-enabled

For scalable and cost-effective infrastructure management.

Recommended reading

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