Connectivity is now just one element of today’s re-bundled virtualised business and consumer services. These services are ever-changing, through network, device and cloud innovation that demand new levels of agility, digitalisation and partnerships.
We make it easy by delivering a cloud-enabled business environment and taking care of every day aspects of service enablement, as you evolve your business.
We live in an increasingly personalised, on-demand world, the pressure of which is felt acutely by the telecoms industry. Telco customers can already build a DIY telecoms plan based on a menu of tariffing options, creating a personalised service at a price point that suits their budget.
But with 5G, particularly in the enterprise business market, that personalisation option is turbo-charged. This means that having the flexibility and capability in the business support system (BSS) to fulfil a range of different requirements, and to reliably and accurately deliver and charge for those services, has become a critical factor in the battle for market leadership, customer excellence and operational ROI.
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Head of Service Management, BT Mobile
Giving stakeholders and customers control delivers the largest saving in customer services and delivers the optimal experience. Your end-customers, account administrators, resellers and partners are provided with real-time and dedicated self-service controls.
These are built on our common API layer which provides secured access to all business processes, so all stakeholders have a common persistent view of their services, workflow status, tickets and orders.
Over the last decade, we’ve honed our BSS-as-a-Service into the following advantages.
To support existing relationships and resources, we can handle as much or as little of the operations as you wish, leaving the desired level of business control in your hands.
To maximise automation and experience, all channel business processes are automated and real-time, including charging and usage control. Users, stakeholders and assisted channels have 24hr on-demand control over their services.
We are a specialist in B2B, VNO and IoT services. Our capabilities and processes have been matured through working with some of the most complex and advanced service providers globally.
A dedicated account team are led by a governance manual that details your entire service operation, including service levels, roles and responsibilities. Our assurance continually looks at how operations can evolve to provide the continued operational excellence.
Our business is ISO27001 (security), ISO22301 (business continuity) and ISO 9001 (quality) certified. Our service model is also ITIL aligned for best practice IT service management. We are committed to protecting and respecting your privacy and are working hard to ensure that our processing meets the GDPR requirements. Learn more.
MDS Global has spun out from a service provider 20 years ago. Our teams are some of the most experienced BSS operations staff in our industry. Our critical mission is to make it easy for you and your end customers.
Metro is a deployment approach designed to deliver our solutions faster and at low cost, using convention over configuration principles. It delivers all the features and use cases of our flagship BSS product, Cloud Monetisation Platform, and OSS/CRM modules, using standardised interfaces and best practice processes that are tried and tested for today’s market.
Metro also enables you to move towards our Global version – our solution fully tailored to your ecosystem and business practices as they grow, through additional configuration and solution options.
