MDS Global and Tech Mahindra announce a strategic global alliance with the first client win at Dixons Carphone
Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering solutions and MDS Global , a leading provider of realtime charging, billing and customer management solutions have announced a strategic global partnership and have confirmed that iD, the new MVNO from Dixons Carphone announced in April, is the first joint client win of this alliance.
Tech Mahindra has implemented MDS Global’s leading billing and customer management solution and will manage the entire services infrastructure for Dixons Carphone iD Mobiel which will operate on the Three network. With a set of market-leading introductory offers aimed at resolving common customer frustrations, iD Mobile will give mobile users better contract flexibility, greater access to free data roaming and the best value 4G service available in the UK.
The proven experience of Tech Mahindra and MDS Global in launching MVNOs and helping them grow, combined with Three’s high-profile data network, gives Dixons Carphone a unique advantage over its competitors. The joint solution enables Dixons Carphone to enter the competitive 4G digital services marketplace with compelling propositions which can be rapidly offered, thanks to a dynamically configurable platform.
“By partnering with MDS Global we have been able to provide a leading edge solution to Dixons Carphone to rapidly launch propositions to market,” commented Vishaal Gupta, Head – Europe, Communications Group, Tech Mahindra. “Our joint capabilities will enable Dixons Carphone to offer customers what they want and address their frustrations with current mobile plans.”
“Tech Mahindra and MDS Global will enable Dixons Carphone to fundamentally change the nature of the relationship with its customers through their differentiated propositions. We view this as the first amongst many joint wins in our strategic alliance with Tech Mahindra” commented Mark Edwards, CEO at MDS Global.
The joint solution combines strengths from both organisations. While Tech Mahindra specialises in telecom systems integration and operations that enriches the features and improve time to market for operators’ products and solutions, MDS Global has a solid history enabling digital service providers to differentiate their offering as an MVNO. When combined, the solution takes care of the entire revenue and customer management infrastructure.
Aman Bhachu, UK General Manager, Customer Solutions and Connectivity at Dixons Carphone, said: “Working with Tech Mahindra and MDS Global gives us the opportunity to build exciting new propositions for customers that will be different to what other UK networks currently offer. We know that people are looking for greater flexibility and control to run their mobile devices on their terms.”
John Abraham, Lead Analyst for Revenue Management research at Analysys Mason, commented, “Dixons Carphone’s new offering has the potential to make a strong impact on the UK MVNO market. Utilising Tech Mahindra’s and MDS Global’s joint solution, Dixons Carphone is adopting a customer-centric approach which will provide users with greater flexibility. With a unique focus on solving customer frustrations, Dixons Carphone expects to differentiate its offering in an increasingly competitive market.”Contact us