Peace of mind support:
Find out the best way to guarantee the health of your end-to-end billing and BSS processes
Running a Business Support System (BSS) without vendor support can lead to several significant challenges. Without expert assistance, resolving technical issues can become time-consuming and complex, potentially causing prolonged downtime and disrupting business operations.
The lack of timely updates and patches can leave the system vulnerable to security threats and performance degradation. Additionally, without proactive monitoring, minor issues may go unnoticed until they escalate into major problems, further impacting productivity.
The absence of vendor support also means missing out on valuable insights and optimisations that can enhance system efficiency. Overall, operating a BSS without vendor support can result in increased operational risks, higher maintenance costs, and reduced system reliability
The Solution: MDS Support Services
MDS Global’s dedicated support team ensures your BSS software runs smoothly and efficiently, minimising downtime and maximising productivity. With our support coverage you gain access to expert assistance, timely updates and proactive monitoring, which helps quickly resolve any issues that may arise. This not only enhances the reliability and performance of your software but also allows your team to focus on core business activities without worrying about technical disruptions.
Investing in our support services means peace of mind, knowing that your BSS software is in capable hands, ensuring continuous and optimal operation.
Key Benefits
ITIL-based Incident and Problem Management 
MDS Global apply an ITIL-based Change Management policy and process to ensure services are not unexpectedly impacted. Our support team maintains control over the life cycle of all maintenance, release, and support change requirements.
MDS Global release quarterly product updates, ensuring your business benefits from the latest software versions, with critical patches provided as needed.
24x7x365 Service Desk Support
Our support team will respond to queries and resolve issues whilst maintaining a full reportable audit. It provides access to helpful resources and provides automated notifications of case updates.
Service Delivery Management
In addition, our customers enjoy direct access to a dedicated support team ready to address any issues and provide product insights to help you maximize the value of your solutions.
Our service is backed by robust SLAs and monthly reporting, giving you the confidence to focus on driving your business forward.
