Privacy Policy

This Policy (together with our Terms of Website Use and any other documents referred to on it) explains when and why we collect personal information about the people who visit our website, how we use it, when we might share it with others and how we keep it secure. By visiting our website you are accepting and consenting to the practices described in this Policy.

For the purpose of the Data Protection Act 2018 (the Act) and the UK General Data Protection Regulations (UK GDPR), and any subsequent data protection legislation, together known as “the data protection legislation”, the Data Controller is MDS Global Ltd of Suite 423, Chadwick House, Birchwood Park, Warrington WA3 6AE. If you require any further information about this Policy, please contact the Data Protection Officer at the above address, or email dpo@mdsglobal.com.

This Privacy Policy contains the following sections:

Personal information that we collect about you

We may collect and process the following data about you:

  • Information you give us. You may give us information about yourself by filling in forms on our website or by corresponding with us by phone, email or otherwise. This includes information you provide when you use our website to subscribe to a service offered on our website, search for information regarding our products or services, register your interest in receiving information from us, or when you report a problem with our website. The information you give us may include your name, e-mail address and phone number, and your company’s name and address.
  • Information we collect about you:
  • With regard to each of your visits to our website we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Information we receive from other sources. We also work closely with third parties (including, for example, business partners, advertising networks, analytics providers, search information providers, marketing automation software providers) and may receive information about you from them such as your name, email address and phone number.

How we use your personal information

We rely on the legal basis of legitimate interests to use the information we hold about you in the following ways:

  • Information you give to us through this website. We will use this information:
    • to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and your device.
  • Information we collect about you using analytical software. We will use this information:
    • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
  • to measure or understand the effectiveness of our marketing campaigns

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

How long we keep your personal information

We will keep your personal information only for as long as it is necessary to contact you. Should you wish to stop receiving our communications at any time, please use the unsubscribe link at the bottom of any email you receive from us.

Reasons we share your personal information

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into, with them or you. This includes eContact Services (eCS), which we use for telemarketing.
  • Analytics and search engine providers, including Google and HubSpot, that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If MDS Global Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use and other agreements; or to protect the rights, property, or safety of MDS Global Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored in, a country outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We collect data using HubSpot, a marketing automation tool. This data is processed in the US. We rely on Standard Contractual Clauses as the applicable transfer mechanism. We do not rely on consent. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes and can unsubscribe at any time. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You also have a right to ask us to rectify any inaccurate information about you, erase personal data or restrict the processing of your data.

If you do not wish us to process your data, you can exercise this right by leaving certain boxes on the forms we use to collect your data unchecked, or by contacting us by email: dpo@mdsglobal.com or by post: Data Protection Officer, MDS Global, Suite 423, Chadwick House, Birchwood Park, Warrington WA3 6AE.

Our site may, from time to time, contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have the right to access information held about you. You can exercise this right by contacting the Data Protection Officer at MDS Global, Suite 423, Chadwick House, Birchwood Park, Warrington WA3 6AE or by emailing dpo@mdsglobal.com.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that is placed on your computer or mobile device to uniquely identify your browser and device to distinguish you from other users, and to remember information about you, such as your language preferences. These cookies are set by us and called first-party cookies. We also use third-party cookies, which are cookies from a different domain, to assist with our advertising and marketing efforts.

Email communications

If we send you an email, it may contain a small snippet of code known as a web beacon or tracking pixel. This tracking pixel allows us to collect certain information about your interaction with the email, including your IP address, the date and time you interacted with the email and any links you clicked on. We use this information to understand which emails or services were of interest to you and, on aggregate, to evaluate the effectiveness of our campaigns.

To prevent the use of web beacons, set your email client to display HTML emails as text only.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

If you are applying for a vacancy with MDS Global, the application page and the vacancies page both contain statements as to how we use and store information provided by applicants. Please see our Candidate Privacy Notice.

Reviewed: September 2024. Version 2.0