Identify fraud and manage your Revenue Assurance with RPC.
Telcos can lose significant revenue to fraud and by failing to bill for calls made. Identifying the fraudulent activity amongst the millions of usage records can be a daunting task and manually trying to reconcile the incoming calls to the invoiced charges can present s significant challenge.
The Solution: MDS Revenue Protection Centre (RPC)
RPC is an analytics-based incident detection and management system, designed to manage fraud, revenue leakage, business process risks and data quality issues. It is highly configurable to deal with the high-velocity continuous change in today’s business environment.
RPC can process the huge volume of usage records that a telco consumes. Call types, origins, destinations and numbers can be monitored to identify potential fraud. Raw and aggregated data can be analysed with alerts generated for potential fraudulent activity. Fraud cases can be fully managed end to end through case management and root-cause analysis tools as part of an integrated resolution system.
In addition, RPC can analyse the raw usage data and compare it to data points throughout the billing process to identify unbilled usage and lost revenue. This enables telcos to identify and resolve any scenarios where usage records are being “lost” and not accounted for on the bills.
Key Benefits
Keep Costs Down 
Incoming usage records are quickly processed to identify fraudulent activity. This enables you to take action to block calls and suspend accounts, minimizing the lost revenue and protecting you and your customers.
RPC can track usage from receipt of the usage record to the customer’s bill to identify scenarios where usage is being “lost” without being billed.
Confidence through transaction drill-down
This enables alarm investigations with detailed insight and background on incidents for resolution confidence. Your own business team or our services team can directly and systematically manage and resolve alarms triggered by analytic logic or business rules.
With on-demand query and analytic tools, RPC can help you to discover and act on new issues quickly, or investigate alternative methods to support proactive monitoring and prevention measures.
Ready-to-go with industry proven best practices
It is based on standardised data records, analytics algorithms and alarm categories. Our best practice is continually evolved through our services team who operate them as-a-service across our current customers.
Can be delivered as-a-service
Our assurance services can operate RPC against your existing environment as a zero-touch business process, working flexibly with your business to proactively and reactively manage opportunities and incidents.
Integrating RPC into your existing eco-system enables end-to-end automation of specific assurance business processes such as subscriber level barring, policy management and customer profiling for CSRs.
