MDS Managed Services

Focus on your core business success:

Let MDS Global operate your end-to-end billing and BSS processes 24x7x365.

Operating a billing and BSS stack internally presents many challenges related to integration complexity, data accuracy, high scalability, regulatory compliance, high reliability, user experience, adaptability, effective vendor management, and more.

These not only require deep technical expertise but also significant investments in strategic planning, people, processes, and technology.

This is a significant cost and operational burden for many operators, in particular those with a legacy billing/Business Support System (BSS) infrastructure.

The Solution: Specialised Managed Services

Outsourcing BSS operations to specialised managed services allows Communications Service Providers (CSPs) to focus on their core competencies while reducing costs, optimising operational efficiency, and enhancing the customer experience.

MDS Global’s Managed Services team provides an end-to-end 24x7x365 service, including process, security, assurance, change management and quality controls. We don’t just perform the day-to-day operational activities; our highly experienced team works proactively to help your business prosper, ensuring, for instance, that your customers are accurately billed.

With over 20 years’ experience, MDS Managed Services is backed by SLAs providing peace of mind and enabling CSPs to focus on customer service delivery, revenue growth and new product innovation.

Some of the leading CSPs and MVNOs worldwide, including BT, TalkTalk Business, and iD Mobile rely on our Managed Services to fully run their billing and BSS operations.

Key Benefits

Cost-Efficiency

MDS Managed Service offers a predictable cost model, eliminating the need for upfront investments in hardware, software, and infrastructure.

With a fixed monthly fee, telcos can allocate resources more effectively, avoiding unexpected expenses and optimising budget allocation.

Proactive Maintenance and Support

No more downtime and technical glitches.

MDS Managed Service offers proactive monitoring and maintenance, identifying and resolving potential issues before they disrupt operations. This proactive approach ensures continuous system availability and minimises the risk of productivity loss.

Strategic Focus

By outsourcing BSS operations and support to MDS Global’s experts, your businesses can redirect internal resources toward strategic initiatives and core competencies.

Our managed services enable telcos to focus on innovation, growth, and driving competitive advantage without being hindered by day-to-day IT management.

24x7x365 Support and Reliability

In today's “everything now” digital world, downtime is not an option.

MDS Managed Services offer round-the-clock support and rapid response times, ensuring prompt resolution of issues and maximum uptime. With reliable support services available at any hour, businesses can operate with confidence, knowing that help is available.