Power innovation and revenue growth:
Simplify billing and revenue management with a single, modern, end-to-end platform.
Larger Communications Service Providers (CSPs) are challenged by the cost and complexity of operating and maintaining multiple legacy billing systems for different customer types and product types. Start-up (MVNOs, digital brands) and smaller CSPs struggle with the challenge of operational complexity and cost-effective and reliable scaling.
Multiple systems are difficult to integrate, resulting in low levels of automation, poor customer experience and high customer support costs.
Legacy billing systems, built on older technologies, lack the flexibility to rapidly bring new products to market and to modify existing ones. This adds substantial customisation and operational costs, hindering innovation and market competitiveness.
Moreover, these systems struggle to support digital telco monetisation opportunities for new products and services (e.g. 5G, vertical market IoT, UCaaS), complex organisation hierarchies (B2B, Public Sector) and subscription models (e.g. M365, Netflix).
The Solution: MDS Converged Monetisation Platform (CMP)
CMP is recognised as an industry-leading telecom billing solution. Its deep functionality has been built on decades of experience with all types of operators, from start-up MVNOs to Tier1 telcos, billing everything from simple consumer accounts to the largest and most complex corporate and public sector organisations with over 100,000 users managed on a single account.
CMP is a cloud agnostic SaaS, massively scalable, end-to-end, modular product that enables operators to centralise all their billing requirements on a single converged platform, or easily integrate the required components into any existing infrastructure.
It is a cost-effective platform that reduces complexity, empowering communication service providers to rapidly innovate, monetise new offerings, and deliver exceptional customer experiences.
Key Components
Product Catalogue
Comprehensive product catalogue enabling rapid time-to-market for new customer propositions, digital service subscriptions and both digital and physical products. Integrated Pricing Catalogue, for offline usage rating, and simplified setup through Business Configuration.
Order Management
Hardware-only, subscription, upgrades and number change orders with full order lifecycle management, warehouse integration and device enrolment to Apple, Google & Samsung DEPs to support corporate policies.
Convergent Rating & Billing
Supports B2C, IoT and B2B multi-level hierarchical billing, with complex invoice consolidation, for billing any service across any network, all on a single bill. Online and offline rating capabilities enable support for all types of charging models with flexible rating schemesand multi-subscription usage bundling.
Integration Layer
CMP adopts an API-first approach to development to simplify external system integration through an extensive set of RESTful, TMF conformant, APIs exposing all of CMP’s Customer Management and Billing capabilities.
Financial Management
Flexible payment terms, multiple payment methods supporting ad-hoc and recurring payments, balance brought forward Accounts Receivable system with aged debt reporting and financial extracts.
Credit Control
Fully configurable credit control procedures targeted to specific customer segments with multiple time-sensitive steps to facilitate debt recovery. Out-of-the-box integration with Debt Recovery and Credit Reference Agencies.
Key Benefits
Eliminate complexity, reduce costs, and launch innovative offers rapidly: 
CMP’s flexibility and comprehensive billing and revenue management functionality eliminates the need for multiple systems, promoting operational efficiency. CMP supports all services across all customer types within a single platform – from single consumer accounts to large corporate structures with thousands of subscriptions or IoT devices.
Enable the functions you need to achieve your business goals:
For start-up or growing MVNOs, CMP provides a complete, end-to-end, high reliability, highly scalable solution to run your entire business; the SaaS delivery model makes it cost-effective whatever the size of your operation.
For larger CSPs (e.g. Tier 1 operators) seeking flexibility and faster time to market without committing to a complete system replacement, CMP offers a modular (composable) solution with components that can be switched on or off to be tailored to meet your current and future needs. It can be integrated to complement existing billing and revenue management solutions, addressing new business verticals or bridging gaps in your current system. As your business grows, CMP can smoothly take over from legacy systems, ensuring a smooth and cost-efficient transition to achieve the digital telco vision.
Handle all your B2B and B2C requirements with ease:
CMP has been natively built from the ground up to support the most complex B2B, corporate and public sector billing scenarios, including managing large numbers of IoT devices in a structured way. This approach enables easy support for the much simpler scenarios required for B2C.
Many alternative billing systems have their design roots in the B2C market and have subsequently attempted to expand into complex B2B functionality – this is analogous to trying to move a house after the foundations have been built. The limitations of this approach are not obvious when selecting a billing partner, but prove impossible to overcome to meet all B2B and IoT customer requirements.
Launch new products and promotions faster, with less cost:
CMP reduces complexity, costs and time to market for new products and services with a no-code DIY product management capability. This eliminates the need for custom development or support from MDS Global to launch and update new products and promotions.
This ‘configure not code’ approach supports the agile digital telco vision and reduces total cost of ownership (TCO), product management costs and time to market to enable innovation, market competitiveness, and revenue growth.
Enhance customer satisfaction:
As an end-to-end solution that is trusted by leading operators worldwide for the most complex B2B and B2C billing scenarios, CMP is a proven solution for highly reliable, highly scalable billing accuracy. By offering a centralised platform for all services and customer types, CMP enables telcos to minimise the risk of billing errors, which is detrimental to customer satisfaction and loyalty.
CMP’s seamless integration framework and compliance with TMF Open APIs further ensures consistent customer experiences across all touchpoints, thanks to a unified set of business processes and customer data.
Reduce total cost of ownership (TCO):
CMP can be delivered from both public and private cloud infrastructures, offering a scalable and reliable solution that is cost-effective and compliant with local data privacy laws. CMP is cloud agnostic so can run on customer’s cloud solution of choice (provided by the customer or by MDS Global).
CMP is a product (not custom code for each customer) and as such, customers benefit from MDS Global’s on-going investment in product advancement and get the opportunity to feed ideas and requirements into the product management roadmap.
Furthermore, CMP complies with TM Forum Open APIs and ODA, enabling its modules to interact with components from 3rd party suppliers.
Drive profit growth with AI:
Your data science team can easily integrate data held in CMP with your AI machine learning modules at key points within the billing process. The CMP data model is easily accessible and compatible with any AI framework you choose.
For CSPs without a team of data scientists, CMP comes pre-integrated with the MDS Global DecisionAI product, an AI-powered decision intelligence platform addressing critical use cases, including churn prediction, ARPU optimisation, and customer acquisition. This empowers CSPs of any size to leverage AI technology to drive profitable customers without the need for expensive AI expertise or resources.
