The MDS platforms and services, including Customer Experience, Converged Monetisation, DecisionAI, and eSIM solutions, help reduce customer service costs, streamline operations, and achieve business goals efficiently.
Customer Experience Platform
To reduce customer service costs, you can explore the MDS Customer Experience Platform. By achieving full billing convergence, you can simplify processes and manage costs more effectively, leading to further reductions in customer service expenses.
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Converged Monetisation Platform
The MDS Converged Monetisation Platform offers these benefits. Additionally, outsourcing your billing and BSS operations through MDS Managed Services can help streamline your operations.
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DecisionAI
Using DecisionAI, you can significantly reduce customer acquisition costs by up to 50%, increase cross-sell uptake by up to 15%, and decrease churn by up to 30%. The MDS DecisionAI platform provides these capabilities.
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eSIM Lifecycle Platform
Rapid and cost-effective deployment of eSIMs can also contribute to ongoing cost reductions through operational efficiency. Turnkey solutions and services, like those offered for eSIM Lifecycle and eSIM Travel, help achieve business goals quickly and at minimal cost.
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Telco Technology Foundations
Finally, reducing integration and operational costs can be achieved through the 10 digital telco technology foundations, which include automation, simplification, and TM Forum compliance, along with a pre-integrated product set.
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